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Hon. Nobert Mao congratulates the Registrar General, Ms. Mercy K. Kainobwisho, and Board member, Ms. Lydia A. Sekkabira on the ISO 9001:2015 certification milestone
Mr. Hamidu Tumuhimbise, a senior Registration Officer, attends to a client during the UEB claimants exercise at the Uganda Business Facilitation Center, Kololo
A delegation from PACRA led by the Deputy Registrar Mr. Chewe Peter Chilufya (Center) visited URSB for a 3 days benchmarking visit on the Intellectual Property Registry on how systems operate, the digital improvements implemented and how these reforms contribute to reduced turnaround time
A delegation from UNOC visits URSB to benchmark on the Digital Transformation Journey.
Director General WIPO Mr. Daren Tang, Minister of Justice Hon. Nobert Mao, The Registrar General Ms. Mercy K. Kainobwisho, URSB Board members a delegation from WIPO pause for a photo at the Uganda Business Facilitation Center during the DG’s mission to Uganda
The QMS launch, held at the Uganda Business Facilitation Centre, was led by the Registrar General, Ms. Mercy K. Kainobwisho, who reaffirmed URSB’s commitment to excellence and continuous improvement in service delivery.
A delegation from the Office of the Director of Public Prosecution (ODPP) led by Hon. Lady Justice Jane Frances Abodo (Centre) visited the URSB offices for a benchmarking tour.
A high-level delegation of Permanent Secretaries and officials from the Chandler Institute of Governance in Singapore on a learning visit to URSB
On 13th March 2025, diplomats, government officials, and business leaders convened at Uganda Business Facilitation Centre to champion reforms, strengthen global partnerships, and promote Uganda as a top investment destination.
On 12th March 2025, at the Uganda Business Facilitation Center in Kololo, the Registrar General and the Presidential Adviser on Creatives discussed boosting creative sector monetization through improved stakeholder coordination and URSB reforms ahead of World Intellectual Property Day.

Public Agencies Urged to Showcase Sector Achievements Through Community Impact
The Registrar General, Ms. Mercy K. Kainobwisho, has called for a stronger focus on showcasing sector-specific achievements in ways that citizens can easily understand and appreciate.
Ms. Kainobwisho made this comment at a high-level follow-up meeting convened by Col. Edith Nakalema, Head of the State House Investors Protection Unit (SHIPU), where leaders from key government agencies came together to enhance collaboration and streamline strategies for Uganda’s socio-economic transformation.
Agencies present included NEMA, Makerere University College of Health Sciences, National Housing & Construction Company Limited, URSB, Uganda Development Forum, and Government Citizen Interaction Center (GCIC)
“We should focus on sector-based achievements and develop a matrix showing each sector’s contribution. It is important to emphasize the community impact of our work through direct community engagements and also simplify our language for communication purposes to the public,” Ms. Kainobwisho noted.
Her comments resonated with the meeting’s broader goal: making government performance more visible, relatable, and impactful to communities. By highlighting achievements in housing, health, environment, business registration, and other sectors, agencies can bridge the gap between policy and lived experience.
Col. Nakalema reiterated that collaboration is more than a formality; it is a necessity to address the social service needs of Uganda’s younger generation. She urged agencies to take concrete steps in jointly engaging citizens, ensuring that the progress made in service delivery translates into tangible benefits at the grassroots.