ISO CERTIFICATION

Chief Guest Dr. Mary Teopista (Center), Amb. Francis Butagira, Registrar General Ms. Mercy K. Kainobwisho and URSB board members pose for a photo at the URSB ISO Certification External Stakeholders celebration

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Ambassador Francis Butagira Pledges Focused Strategic Plan Delivery

The URSB Board Chairman, Rt. Hon. Ambassador Francis Butagira, has pledged the Board’s commitment to ensuring effective implementation of the Bureau’s Strategic Plan, with a continued focus on priorities that improve service delivery and contribute to Uganda’s national development.

Ambassador Butagira committed during a high-level meeting between the Minister of Justice and Constitutional Affairs, Hon. Norbert Mao, the URSB Board and Top Management on Tuesday, August 18, 2026, at the URSB Headquarters in Kololo.

During the engagement, the Board Chairman assured the Minister that the Board would provide the strategic oversight needed to support the successful implementation of the Bureau’s Strategic Plan. He noted that the Board would continue working closely with Management to ensure that URSB effectively fulfils its mandate and delivers on its strategic priorities.

Ambassador Butagira emphasised the importance of keeping customer service at the centre of the Bureau’s work. He noted that URSB services should remain accessible, responsive and citizen-centred, particularly as the Bureau continues to serve a growing number of individuals, businesses and other entities.

He also highlighted URSB’s role in supporting the formalisation of Uganda’s economy. By encouraging the registration of businesses and other entities, the Bureau contributes to creating a more organised and formal business environment, enabling more citizens and enterprises to participate in the formal economy and access opportunities that come with formal registration.

The Board Chairman further identified innovation and digital transformation as important areas for the Bureau’s continued growth. He noted that strengthening digital services can make it easier for citizens and businesses to access URSB services while improving efficiency and reducing barriers to service delivery.

He also emphasised the importance of strong institutional governance and partnerships with stakeholders. According to Ambassador Butagira, effective collaboration with key stakeholders is essential to ensuring that URSB remains responsive to the needs of the public and continues to contribute meaningfully to Uganda’s economic transformation.

The commitment by the Board Chairman comes as URSB continues to implement reforms and initiatives aimed at improving the way registration and related services are delivered. With clear strategic direction and effective oversight, the Bureau seeks to build on its progress while addressing emerging needs within Uganda’s business and investment environment.

Ambassador Butagira said the Board remains committed to supporting initiatives that strengthen public confidence, improve service delivery, and position URSB as a responsive and forward-looking public institution.