“Our Standards, Our Evidence” – Steering Committee Chair Urges URSB to Own QMS Journey
The Uganda Registration Services Bureau (URSB) has marked a key milestone with the launch of its Quality Management System (QMS) document implementation under the theme “Walking the Talk, Doing it Right All the Time.”
During the ceremony held at the Uganda Business Facilitation Centre (UBFC), Ms. Caroline Egesa, Chair of the Steering Committee and Commissioner for the Insolvency and Receivership Department, handed over the Standard Operating Procedures (SOPs) booklets to the Registrar General, Ms. Mercy K. Kainobwisho.
Ms. Egesa described the moment as a significant achievement in URSB’s path towards ISO certification. “This is a great milestone. We have been seeing other agencies getting there, and we are glad we are here,” she said. She stressed that the process was inclusive, with contributions from all staff. “Everybody has been engaged. Everyone gave their input. No one has been left behind in our journey to ISO certification,” she added.
She emphasized that the SOPs will serve as tangible evidence of the bureau’s progress and highlighted the importance of ownership. “Most important is ownership; it is ours, not just this one or that one. We are now going to walk the talk,” she remarked.
Calling for accountability, Egesa reminded staff that the new phase comes with timelines and no room for delay. She urged QMS champions to ensure proper guidance and encouraged staff to cooperate with internal auditors. “It is not going to be business as usual,” she said firmly.
