ISO CERTIFICATION

Chief Guest Dr. Mary Teopista (Center), Amb. Francis Butagira, Registrar General Ms. Mercy K. Kainobwisho and URSB board members pose for a photo at the URSB ISO Certification External Stakeholders celebration

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Acting Registrar General Mustapher Ntale Reaffirms Commitment to URSB Mandate

The Acting Registrar General of the Uganda Registration Services Bureau (URSB), Mr. Mustapher Ntale, has reaffirmed the Bureau’s commitment to effectively delivering on its statutory mandate while supporting and empowering its staff to serve citizens and stakeholders better.

Mr. Ntale made the commitment during a high-level engagement with the Minister of Justice and Constitutional Affairs, Hon. Norbert Mao, and the URSB Board of Directors, led by Chairman Rt. Hon. Ambassador Francis Butagira, held on Tuesday, August 18, 2026, at the Uganda Business Facilitation Centre (UBFC).

The meeting brought together the Minister, the Board and members of URSB’s Top Management to discuss the Bureau’s progress, strategic priorities and areas requiring continued leadership and support.

In his remarks, Mr. Ntale reaffirmed that URSB remains focused on fulfilling its statutory mandate and implementing its strategic priorities aimed at improving service delivery, supporting economic formalisation and strengthening public confidence in the Bureau’s services.

He noted that as URSB continues to respond to the changing needs of citizens and the business community, maintaining efficient, accessible and responsive services remains a key priority.

The Acting Registrar General also emphasised the importance of staff in driving the Bureau’s performance. He noted that employees are central to the institution’s success and pledged continued efforts to ensure that staff are supported, protected and provided with an enabling environment to effectively carry out their responsibilities.

Mr. Ntale further highlighted teamwork, accountability and strong leadership as essential to sustaining URSB’s performance and delivering on its strategic objectives. He noted that a motivated and supported workforce, working together towards common goals, is critical to the Bureau’s continued transformation.

He thanked the Minister and the Board for their guidance and support, noting that continued collaboration between the Board, Management and staff would be essential in advancing URSB’s strategic priorities and strengthening its contribution to Uganda’s economic development.

The engagement provided an opportunity for URSB’s leadership to reaffirm its focus on effective mandate execution while building on the progress made in improving services and responding to the needs of the public.