





Chief Guest Dr. Mary Teopista (Center), Amb. Francis Butagira, Registrar General Ms. Mercy K. Kainobwisho and URSB board members pose for a photo at the URSB ISO Certification External Stakeholders celebration
Hon. Nobert Mao congratulates the Registrar General, Ms. Mercy K. Kainobwisho, and Board member, Ms. Lydia A. Sekkabira on the ISO 9001:2015 certification milestone
Mr. Hamidu Tumuhimbise, a senior Registration Officer, attends to a client during the UEB claimants exercise at the Uganda Business Facilitation Center, Kololo
A delegation from PACRA led by the Deputy Registrar Mr. Chewe Peter Chilufya (Center) visited URSB for a 3 days benchmarking visit on the Intellectual Property Registry on how systems operate, the digital improvements implemented and how these reforms contribute to reduced turnaround time
A delegation from UNOC visits URSB to benchmark on the Digital Transformation Journey.
Director General WIPO Mr. Daren Tang, Minister of Justice Hon. Nobert Mao, The Registrar General Ms. Mercy K. Kainobwisho, URSB Board members a delegation from WIPO pause for a photo at the Uganda Business Facilitation Center during the DG’s mission to Uganda

URSB’s Latest Triumph: Government Agency of the Year 2025
The Uganda Registration Services Bureau (URSB) has been named Government Agency of the Year at the KACITA Quality Awards 2025 — outperforming other leading agencies such as Uganda Revenue Authority (URA), Uganda National Bureau of Standards (UNBS), and Kampala Capital City Authority (KCCA).
This award is a recognition of URSB’s exceptional commitment to quality, innovation, and customer satisfaction across its services.
This prestigious award builds on a strong legacy of recognition for URSB. For example, under the leadership of our Registrar General, Mercy K. Kainobwisho, URSB was previously voted “Government Agency of the Year” by the private sector at the 2023 awards by Private Sector Foundation Uganda (PSFU), and the Agency has also received honours for digital excellence and transformative public service.

The 2025 award from KACITA arrives at an opportune moment as URSB rolls out its ambitious mass-awareness campaign to increase uptake of business registration services. This campaign is part of the Agency’s 5-Year Strategic Plan to establish URSB as a “Centre of Excellence” in business facilitation. The recognition strengthens URSB’s mandate to formalise businesses, expand public–private partnerships, and streamline start-up processes for entrepreneurs.
For Ugandan business owners and aspiring entrepreneurs, this means enhanced confidence: registering a business with URSB is now backed by consistent quality, reliability, and an institutional commitment to service improvement.
As URSB celebrates this milestone, the Agency invites all stakeholders, from SMEs to large investors, to engage with its enhanced registration services and to join in the vision of a thriving, formalised Ugandan business sector.