ISO CERTIFICATION

Chief Guest Dr. Mary Teopista (Center), Amb. Francis Butagira, Registrar General Ms. Mercy K. Kainobwisho and URSB board members pose for a photo at the URSB ISO Certification External Stakeholders celebration

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URSB Joins Government Agencies to Shape Uganda’s EAC Communication Strategy

The Uganda Registration Services Bureau (URSB) was among Ministries, Departments, and Agencies (MDAs) that participated in a Communications Engagement on East African Community Summit and Council Directives, held on 20th May 2026 at the National ICT Hub, Nakawa.

The engagement, convened by the Ministry of East African Community Affairs (MEACA), brought together focal persons and communications officers from government agencies, civil society, and the private sector. Its purpose was to collaboratively develop a five-year Communications Strategy for 2026–2031, aimed at translating EAC integration policies into visible, people-centred actions and strengthening Uganda’s profile in the region.

During the session, Ms. Elizabeth Agiro, a Communications Officer at URSB, shared the organisation’s experience implementing ISO certification, highlighting how staff were deeply involved in documenting Standard Operating Procedures (SOPs). The approach, which placed employees at the centre of the process, was presented as a model that could help standardise and improve how government agencies operate and communicate.

One of the key challenges surfaced during the engagement was that government agencies remain poorly coordinated in their communication efforts — a gap the new strategy seeks to bridge through unified messaging and a comprehensive communication collaboration framework across MDAs.