








The QMS launch, held at the Uganda Business Facilitation Centre, was led by the Registrar General, Ms. Mercy K. Kainobwisho, who reaffirmed URSB’s commitment to excellence and continuous improvement in service delivery.
A delegation from the Office of the Director of Public Prosecution (ODPP) led by Hon. Lady Justice Jane Frances Abodo (Centre) visited the URSB offices for a benchmarking tour.
A high-level delegation of Permanent Secretaries and officials from the Chandler Institute of Governance in Singapore on a learning visit to URSB
On 13th March 2025, diplomats, government officials, and business leaders convened at Uganda Business Facilitation Centre to champion reforms, strengthen global partnerships, and promote Uganda as a top investment destination.
On 12th March 2025, at the Uganda Business Facilitation Center in Kololo, the Registrar General and the Presidential Adviser on Creatives discussed boosting creative sector monetization through improved stakeholder coordination and URSB reforms ahead of World Intellectual Property Day.

“Setting Standards, Leaving Legacies” – Registrar General Calls for Quality at URSB
The Uganda Registration Services Bureau (URSB) has launched its Quality Management System (QMS), marking a significant milestone towards enhancing operational efficiency and service delivery.
Registrar General Ms. Mercy K. Kainobwisho commended the progress made during the launch event held at the Uganda Business Facilitation Centre (UBFC) Auditorium, attended by top management and staff.
Ms. Kainobwisho emphasized that true quality shows in actions taken when no one is watching. “Quality is doing the right thing at the right time, in the right place, with the right people,” she stated. She pointed out that standards are practical and applicable to everyday situations, encouraging staff to think about the minimum standards they uphold in their work, similar to the standards we maintain at home.
Citing scripture, Ms. Kainobwisho referenced Luke 16:10: “Whoever is trusted with little can be trusted with much,” and 1 Corinthians 14:40: “Let all things be done in order.” She pointed out that both the Bible and the Quran emphasize the importance of discipline and order, aligning with URSB’s QMS journey.
She encouraged staff to see this achievement not just as a milestone but as part of a lasting legacy. “We are setting legacies. Let us be remembered as the generation that set standards. We have been empowered with the right tools,” she concluded.