





Chief Guest Dr. Mary Teopista (Center), Amb. Francis Butagira, Registrar General Ms. Mercy K. Kainobwisho and URSB board members pose for a photo at the URSB ISO Certification External Stakeholders celebration
Hon. Nobert Mao congratulates the Registrar General, Ms. Mercy K. Kainobwisho, and Board member, Ms. Lydia A. Sekkabira on the ISO 9001:2015 certification milestone
Mr. Hamidu Tumuhimbise, a senior Registration Officer, attends to a client during the UEB claimants exercise at the Uganda Business Facilitation Center, Kololo
A delegation from PACRA led by the Deputy Registrar Mr. Chewe Peter Chilufya (Center) visited URSB for a 3 days benchmarking visit on the Intellectual Property Registry on how systems operate, the digital improvements implemented and how these reforms contribute to reduced turnaround time
A delegation from UNOC visits URSB to benchmark on the Digital Transformation Journey.
Director General WIPO Mr. Daren Tang, Minister of Justice Hon. Nobert Mao, The Registrar General Ms. Mercy K. Kainobwisho, URSB Board members a delegation from WIPO pause for a photo at the Uganda Business Facilitation Center during the DG’s mission to Uganda

“Setting Standards, Leaving Legacies” – Registrar General Calls for Quality at URSB
The Uganda Registration Services Bureau (URSB) has launched its Quality Management System (QMS), marking a significant milestone towards enhancing operational efficiency and service delivery.
Registrar General Ms. Mercy K. Kainobwisho commended the progress made during the launch event held at the Uganda Business Facilitation Centre (UBFC) Auditorium, attended by top management and staff.
Ms. Kainobwisho emphasized that true quality shows in actions taken when no one is watching. “Quality is doing the right thing at the right time, in the right place, with the right people,” she stated. She pointed out that standards are practical and applicable to everyday situations, encouraging staff to think about the minimum standards they uphold in their work, similar to the standards we maintain at home.
Citing scripture, Ms. Kainobwisho referenced Luke 16:10: “Whoever is trusted with little can be trusted with much,” and 1 Corinthians 14:40: “Let all things be done in order.” She pointed out that both the Bible and the Quran emphasize the importance of discipline and order, aligning with URSB’s QMS journey.
She encouraged staff to see this achievement not just as a milestone but as part of a lasting legacy. “We are setting legacies. Let us be remembered as the generation that set standards. We have been empowered with the right tools,” she concluded.
