QMS LAUNCH

The QMS launch, held at the Uganda Business Facilitation Centre, was led by the Registrar General, Ms. Mercy K. Kainobwisho, who reaffirmed URSB’s commitment to excellence and continuous improvement in service delivery.

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URSB Hosts PACRA Delegation, Reinforcing Benchmark Status

The Uganda Registration Services Bureau (URSB) this week reaffirmed its standing as a centre of excellence in registry operations by hosting a six‑member delegation from the Patents and Companies Registration Agency (PACRA) of Zambia for a three‑day benchmarking visit.

PACRA, a statutory agency under the Ministry of Commerce, Trade and Industry (Zambia), is responsible for business and intellectual property registration, including trademarks, patents and copyright. It serves as the legal repository for business information and IP rights in Zambia, with a mandate to support enterprise development and regulatory compliance.

The visiting team, led by Deputy Registrar Mr. Chewe Peter Chilufya, engaged extensively with the URSB Intellectual Property Registry to learn about URSB’s digital systems, process improvements, and reforms that have significantly reduced client turnaround times.

During the discussions, Registrar General Ms. Mercy K. Kainobwisho commended PACRA’s statistical reporting systems and stressed the value of mutual learning in enhancing registry performance across Africa. She proposed an exchange programme to deepen collaboration and enable continuous learning among African registry institutions.

“Our shared goal is to strengthen service delivery and make registry services more accessible, efficient and responsive to the needs of businesses and innovators,” Ms. Kainobwisho said.

The visit highlights URSB’s growing reputation as a benchmark institution for registry excellence in the region and underscores the importance of regional cooperation in building robust business and intellectual property systems that support economic growth and innovation.