





Chief Guest Dr. Mary Teopista (Center), Amb. Francis Butagira, Registrar General Ms. Mercy K. Kainobwisho and URSB board members pose for a photo at the URSB ISO Certification External Stakeholders celebration
Hon. Nobert Mao congratulates the Registrar General, Ms. Mercy K. Kainobwisho, and Board member, Ms. Lydia A. Sekkabira on the ISO 9001:2015 certification milestone
Mr. Hamidu Tumuhimbise, a senior Registration Officer, attends to a client during the UEB claimants exercise at the Uganda Business Facilitation Center, Kololo
A delegation from PACRA led by the Deputy Registrar Mr. Chewe Peter Chilufya (Center) visited URSB for a 3 days benchmarking visit on the Intellectual Property Registry on how systems operate, the digital improvements implemented and how these reforms contribute to reduced turnaround time
A delegation from UNOC visits URSB to benchmark on the Digital Transformation Journey.
Director General WIPO Mr. Daren Tang, Minister of Justice Hon. Nobert Mao, The Registrar General Ms. Mercy K. Kainobwisho, URSB Board members a delegation from WIPO pause for a photo at the Uganda Business Facilitation Center during the DG’s mission to Uganda

Justice Minister advocates for mediation to accelerate business processes
Uganda’s Minister of Justice and Constitutional Affairs, Hon. Norbert Mao, has called for greater adoption of mediation and alternative dispute resolution methods to accelerate business processes.
Hon. Mao was speaking during a high-level visit by a delegation from Malawi at the Uganda Registration Services Bureau head offices in Kololo on Thursday.
“We encourage the Uganda Registration Services Bureau and legal practitioners to prioritise mediation as a viable solution for resolving disputes. This approach not only facilitates swifter resolution but also promotes a healthier business environment,” he said.
The Minister’s remarks come at a time when the country is seeking to improve its investment climate by reducing bureaucratic bottlenecks.
“By adopting mediation, businesses can avoid prolonged litigation and encourage constructive dialogue, which can lead to mutually beneficial outcomes,” he added.
The Malawian delegation, led by Justice Minister Hon. Titus Edward Songiso Mvalo, expressed admiration for Uganda’s systems.
“To say we are impressed is an understatement; we are overwhelmed. We are here to learn and copy from what we have seen here back to Malawi,” he stated.
Both ministers highlighted the importance of automation and technology in reducing corruption.
“Automation cuts out physical contact, which is good. Physical operations tempt people with bribes,” noted Minister Mvalo, who confirmed that lessons learned in Uganda would be implemented back home to support Malawi’s development pillars of agriculture, industrialisation, and urbanisation.
The visit was hosted by URSB Board Chair Ambassador Francis Butagira and Registrar General, Ms. Mercy K. Kainobwisho.
Ambassador Butagira emphasised URSB’s significant reforms, saying, “We’ve formalised informal businesses across Uganda and are now conducting business with ease compared to the past.”
Ms. Kainobwisho highlighted URSB’s expanding influence: “We are proud of our business clinics that help entrepreneurs and our outreach to the diaspora. Who knew we would be able to do business clinics beyond borders?”
Earlier, Hon. Norbert Mao had taken the Malawian delegation on a tour of the Attorney General’s office and the Parliament of Uganda, where Speaker of Parliament, Hon. Anita Among, thanked the team for choosing Uganda as a benchmarking destination, which she remarked was a “show of faith.”