





Chief Guest Dr. Mary Teopista (Center), Amb. Francis Butagira, Registrar General Ms. Mercy K. Kainobwisho and URSB board members pose for a photo at the URSB ISO Certification External Stakeholders celebration
Hon. Nobert Mao congratulates the Registrar General, Ms. Mercy K. Kainobwisho, and Board member, Ms. Lydia A. Sekkabira on the ISO 9001:2015 certification milestone
Mr. Hamidu Tumuhimbise, a senior Registration Officer, attends to a client during the UEB claimants exercise at the Uganda Business Facilitation Center, Kololo
A delegation from PACRA led by the Deputy Registrar Mr. Chewe Peter Chilufya (Center) visited URSB for a 3 days benchmarking visit on the Intellectual Property Registry on how systems operate, the digital improvements implemented and how these reforms contribute to reduced turnaround time
A delegation from UNOC visits URSB to benchmark on the Digital Transformation Journey.
Director General WIPO Mr. Daren Tang, Minister of Justice Hon. Nobert Mao, The Registrar General Ms. Mercy K. Kainobwisho, URSB Board members a delegation from WIPO pause for a photo at the Uganda Business Facilitation Center during the DG’s mission to Uganda

Nakyobe commends URSB for transforming registration services
The Head of Public Service and Secretary to the Cabinet, Ms. Lucy Nakyobe Mbonye, praised the Uganda Registration Services Bureau (URSB) for its strategic efforts in modernising and streamlining registration services in the country.
Ms. Nakyobe led a high-level delegation of permanent secretaries and officials from the Chandler Institute of Governance in Singapore on a learning visit to URSB last week. The team received a guided tour of the Uganda Business Facilitation Centre (UBFC) to witness the advancements in service delivery first-hand.

During the visit, URSB officials from various directorates highlighted the mandate, innovations, and reforms that have transformed registration services. These initiatives have significantly improved efficiency, automation, and accessibility.
In her remarks, Ms. Nakyobe emphasised the importance of adopting technology-driven solutions to enhance service delivery across government ministries.
“Starting today, I have decided that the key performance indicator for permanent secretaries in the financial year 2025/26 will be re-engineering and automation within their respective ministries,” she announced. “As leaders in public service, we must implement systems that simplify processes and enable citizens to access services quickly and efficiently.”
The permanent secretaries expressed their commitment to exploring turnaround strategies that could help them implement these successful practices in their ministries.
They actively engaged with the URSB officials, asking questions about business registration, copyright, and intellectual property.