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QMS LAUNCH

The QMS launch, held at the Uganda Business Facilitation Centre, was led by the Registrar General, Ms. Mercy K. Kainobwisho, who reaffirmed URSB’s commitment to excellence and continuous improvement in service delivery.

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A delegation from the Office of the Director of Public Prosecution (ODPP) led by Hon. Lady Justice Jane Frances Abodo (Centre) visited the URSB offices for a benchmarking tour.

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A high-level delegation of Permanent Secretaries and officials from the Chandler Institute of Governance in Singapore on a learning visit to URSB

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On 13th March 2025, diplomats, government officials, and business leaders convened at Uganda Business Facilitation Centre to champion reforms, strengthen global partnerships, and promote Uganda as a top investment destination.

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On 12th March 2025, at the Uganda Business Facilitation Center in Kololo, the Registrar General and the Presidential Adviser on Creatives discussed boosting creative sector monetization through improved stakeholder coordination and URSB reforms ahead of World Intellectual Property Day.

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URSB Board Chairman, H.E. Amb. Francis Butagira, reaffirmed Uganda’s commitment to strengthening intellectual property promotion and collaboration with ARIPO, emphasizing capacity building and innovation growth at a recent meeting in Harare, Zimbabwe.

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URSB Annual General Meeting 2024
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URSB Annual Thanksgiving Prayer Breakfast
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Women in IP Conference
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URSB Launches Quality Management System document implementation

The Uganda Registration Services Bureau (URSB) has officially launched the Quality Management System (QMS) document implementation with the primary aim of improving efficiency and service delivery.

The launch took place last week on Thursday, 4th September 2025, at the Uganda Business Facilitation Centre (UBFC) Auditorium, Kololo. The event was officiated by Ms. Mercy K. Kainobwisho, the Registrar General.

Themed “Walking the Talk, Doing it Right All the Time,” the launch marks a significant milestone in URSB’s journey toward achieving ISO certification. A Quality Management System helps organisations maintain consistency, improve customer satisfaction, and ensure compliance with international standards. For a public body like URSB, this is key to building trust and delivering reliable services to businesses and citizens.

ISO certification is widely recognised as a mark of quality. It gives organisations a framework for improving their operations, reducing errors, and managing risks. For URSB, adopting these standards means greater transparency in its processes, faster service, and a stronger reputation both locally and internationally.

Speaking at the launch, Mr. Sylvester Muhereza, Assistant Commissioner-Quality Assurance, stated that the QMS will help staff align their work with established standards while ensuring quality is maintained at every stage. The two-hour event drew top management and staff, who welcomed the initiative as timely and necessary.

With the QMS in place, URSB takes another step toward achieving excellence in service delivery and positioning itself as a modern and reliable government agency.