





Chief Guest Dr. Mary Teopista (Center), Amb. Francis Butagira, Registrar General Ms. Mercy K. Kainobwisho and URSB board members pose for a photo at the URSB ISO Certification External Stakeholders celebration
Hon. Nobert Mao congratulates the Registrar General, Ms. Mercy K. Kainobwisho, and Board member, Ms. Lydia A. Sekkabira on the ISO 9001:2015 certification milestone
Mr. Hamidu Tumuhimbise, a senior Registration Officer, attends to a client during the UEB claimants exercise at the Uganda Business Facilitation Center, Kololo
A delegation from PACRA led by the Deputy Registrar Mr. Chewe Peter Chilufya (Center) visited URSB for a 3 days benchmarking visit on the Intellectual Property Registry on how systems operate, the digital improvements implemented and how these reforms contribute to reduced turnaround time
A delegation from UNOC visits URSB to benchmark on the Digital Transformation Journey.
Director General WIPO Mr. Daren Tang, Minister of Justice Hon. Nobert Mao, The Registrar General Ms. Mercy K. Kainobwisho, URSB Board members a delegation from WIPO pause for a photo at the Uganda Business Facilitation Center during the DG’s mission to Uganda

URSB’s Digital Transformation Enhances Service Access and Transparency
The Uganda Registration Services Bureau has reaffirmed its commitment to leveraging technology to improve service delivery, with Commissioner ICT Mr. Arthur Kwesiga highlighting the bureau’s journey of digital transformation during the Uganda Law Society (ULS) TechFest 2025 held from August 14th to 15th at Commonwealth Resort, Munyonyo.
Speaking on a panel discussion under the topic “Leveraging Technology to Optimize Processes and Improve Customer Experience”, Mr. Kwesiga explained how URSB has eliminated inefficiencies through full digitization of its services.
“We started by digitizing all paper records to solve the problem of missing files and limited access. Today, all URSB services are available online, accessible 24/7 from anywhere in Uganda,” he said.
He outlined two key phases of URSB’s transformation: public access and simplicity. With the introduction of the Online Business Registration System (OBRS), clients can search company registration statuses, track applications, and access accounts remotely. This has widened access beyond Kampala and reduced in-person interactions, minimizing corruption while making services predictable and efficient.
Mr. Kwesiga also emphasized the importance of system integration with national partners, noting real-time links with NIRA for instant identity verification and with URA to ensure government revenue is paid before registrations are processed. These integrations, he added, have strengthened data quality and boosted non-tax revenue collection.
URSB’s digital-first approach, Mr. Kwesiga stressed, demonstrates how technology can deliver transparency, efficiency, and better customer experiences while supporting Uganda’s broader digital economy goals.