





Chief Guest Dr. Mary Teopista (Center), Amb. Francis Butagira, Registrar General Ms. Mercy K. Kainobwisho and URSB board members pose for a photo at the URSB ISO Certification External Stakeholders celebration
Hon. Nobert Mao congratulates the Registrar General, Ms. Mercy K. Kainobwisho, and Board member, Ms. Lydia A. Sekkabira on the ISO 9001:2015 certification milestone
Mr. Hamidu Tumuhimbise, a senior Registration Officer, attends to a client during the UEB claimants exercise at the Uganda Business Facilitation Center, Kololo
A delegation from PACRA led by the Deputy Registrar Mr. Chewe Peter Chilufya (Center) visited URSB for a 3 days benchmarking visit on the Intellectual Property Registry on how systems operate, the digital improvements implemented and how these reforms contribute to reduced turnaround time
A delegation from UNOC visits URSB to benchmark on the Digital Transformation Journey.
Director General WIPO Mr. Daren Tang, Minister of Justice Hon. Nobert Mao, The Registrar General Ms. Mercy K. Kainobwisho, URSB Board members a delegation from WIPO pause for a photo at the Uganda Business Facilitation Center during the DG’s mission to Uganda

Emotional Intelligence takes centre stage at Registrar General’s Fireplace
A recent workplace gathering put the spotlight on emotional intelligence with a compelling presentation by renowned expert Dr. Sabrina Bakeera Kitaka. The senior lecturer, Makerere University, honorary consultant, and author of the Ugandan best seller “The Real Pursuit of Excellence” delivered insightful
perspectives on this critical professional skill.
Dr. Kitaka opened the session by emphasising that emotional intelligence—not IQ—often determines professional success. Through personal anecdotes, including remaining calm during a distressing situation, Dr. Kitaka illustrated emotional intelligence in action.
“Understanding yourself and managing relationships with others is fundamental to workplace effectiveness,” noted Dr. Kitaka, highlighting the four key components: self-awareness, self-management, social awareness, and relationship management skills.
The presentation delved into the science behind emotional reactions, explaining how the frontal lobe enables rational thinking. Dr. Kitaka emphasised that emotional intelligence scores highest among effective managers and encouraged participants to identify their emotional triggers for better self-regulation.
Her practical advice incorporated holistic approaches to emotional well-being, including nutrition, exercise, and adequate sleep. The session concluded with an interactive Q&A where attendees received guidance on handling unempathetic colleagues, navigating workplace stress, and developing greater cultural awareness.
“Gratitude and emotional quotient are essential ingredients for success,” Dr. Kitaka concluded, leaving participants with strategies to immediately enhance their workplace interactions.