





Chief Guest Dr. Mary Teopista (Center), Amb. Francis Butagira, Registrar General Ms. Mercy K. Kainobwisho and URSB board members pose for a photo at the URSB ISO Certification External Stakeholders celebration
Hon. Nobert Mao congratulates the Registrar General, Ms. Mercy K. Kainobwisho, and Board member, Ms. Lydia A. Sekkabira on the ISO 9001:2015 certification milestone
Mr. Hamidu Tumuhimbise, a senior Registration Officer, attends to a client during the UEB claimants exercise at the Uganda Business Facilitation Center, Kololo
A delegation from PACRA led by the Deputy Registrar Mr. Chewe Peter Chilufya (Center) visited URSB for a 3 days benchmarking visit on the Intellectual Property Registry on how systems operate, the digital improvements implemented and how these reforms contribute to reduced turnaround time
A delegation from UNOC visits URSB to benchmark on the Digital Transformation Journey.
Director General WIPO Mr. Daren Tang, Minister of Justice Hon. Nobert Mao, The Registrar General Ms. Mercy K. Kainobwisho, URSB Board members a delegation from WIPO pause for a photo at the Uganda Business Facilitation Center during the DG’s mission to Uganda

URSB Engages Key Stakeholders in Jinja to Kick Off Customer Engagement Week in Eastern Uganda
The Uganda Registration Services Bureau (URSB) kicked off its Customer Engagement Week in Eastern Uganda with a series of stakeholder visits in Jinja City, laying a strong foundation for meaningful community outreach.
URSB officials held productive discussions with Mr. Geoffrey Nkurunziza, the Deputy Chief Administrative Officer (CAO), Mr. Rogers Kuboyo, the Principal Commercial Officer, and Mr. Daniel Gabula, Chairman of the Busoga Business Community. The meetings focused on strengthening collaboration to improve awareness and access to registration services at the grassroots level.
The stakeholders welcomed the engagement, noting that many entrepreneurs and small business owners in the region still operate informally due to limited information. They emphasized that taking services closer to the people is key to helping businesses understand the value of registration and compliance.
The discussions also explored practical ways to mobilise business owners to participate in the Customer Engagement Week activities, including on-the-spot registrations and sensitisation sessions.
According to the Mr. Nkurunziza, initiatives like the Customer Engagement Week play a critical role in supporting local economic development, especially as more people seek to formalise their businesses and access opportunities within the formal economy.
The Jinja stakeholder visits set a positive tone for the week’s activities, creating shared ownership and cooperation between URSB and local leaders.