





Chief Guest Dr. Mary Teopista (Center), Amb. Francis Butagira, Registrar General Ms. Mercy K. Kainobwisho and URSB board members pose for a photo at the URSB ISO Certification External Stakeholders celebration
Hon. Nobert Mao congratulates the Registrar General, Ms. Mercy K. Kainobwisho, and Board member, Ms. Lydia A. Sekkabira on the ISO 9001:2015 certification milestone
Mr. Hamidu Tumuhimbise, a senior Registration Officer, attends to a client during the UEB claimants exercise at the Uganda Business Facilitation Center, Kololo
A delegation from PACRA led by the Deputy Registrar Mr. Chewe Peter Chilufya (Center) visited URSB for a 3 days benchmarking visit on the Intellectual Property Registry on how systems operate, the digital improvements implemented and how these reforms contribute to reduced turnaround time
A delegation from UNOC visits URSB to benchmark on the Digital Transformation Journey.
Director General WIPO Mr. Daren Tang, Minister of Justice Hon. Nobert Mao, The Registrar General Ms. Mercy K. Kainobwisho, URSB Board members a delegation from WIPO pause for a photo at the Uganda Business Facilitation Center during the DG’s mission to Uganda

URSB Launches Customer Engagement Week in Jinja City
The Uganda Registration Services Bureau (URSB) has kicked off its Customer Engagement Week in Jinja City, running from 9th December to 12th December, with the Division of Communications and Corporate Affairs taking the lead. The week-long activity is part of URSB’s continued commitment to strengthening relationships with its clients while promoting a culture of open dialogue and improved service delivery.
Customer Engagement Week is globally recognised as a period where organisations celebrate their clients, listen to feedback, and showcase service improvements, and URSB is bringing that spirit fully to Jinja.

Throughout the week, clients will have the chance to interact directly with URSB staff, receive guidance on business registration, intellectual property registrations, Insolvency processes, and explore the bureau’s growing digital services.
The engagement will also feature on-site support desks, demonstrations of online platforms, feedback collection, and appreciation activities aimed at recognising customer loyalty and raising awareness about URSB’s role in business formalisation and national development.
According to URSB’s Communications and Corporate Affairs team, the initiative is designed to bring services closer to the public, ensure clients feel heard, and encourage more people nationwide to embrace digital and formal registration processes.
The Jinja edition marks another milestone in URSB’s ongoing efforts to deliver responsive, accessible, and customer-centric public services.