








The QMS launch, held at the Uganda Business Facilitation Centre, was led by the Registrar General, Ms. Mercy K. Kainobwisho, who reaffirmed URSB’s commitment to excellence and continuous improvement in service delivery.
A delegation from the Office of the Director of Public Prosecution (ODPP) led by Hon. Lady Justice Jane Frances Abodo (Centre) visited the URSB offices for a benchmarking tour.
A high-level delegation of Permanent Secretaries and officials from the Chandler Institute of Governance in Singapore on a learning visit to URSB
On 13th March 2025, diplomats, government officials, and business leaders convened at Uganda Business Facilitation Centre to champion reforms, strengthen global partnerships, and promote Uganda as a top investment destination.
On 12th March 2025, at the Uganda Business Facilitation Center in Kololo, the Registrar General and the Presidential Adviser on Creatives discussed boosting creative sector monetization through improved stakeholder coordination and URSB reforms ahead of World Intellectual Property Day.

“Together, we reflect on our journey, celebrate progress, and align our efforts for an even stronger and more impactful year ahead.”
Last week, the Uganda Registration Services Bureau (URSB) convened its 2025 Annual Staff General Meeting (AGM), reaffirming its commitment to strong corporate governance, teamwork, and service excellence.
Held at the UBFC Car Park, the gathering brought together staff from the Head Office, Georgina House, and all regional branches, demonstrating the organisation’s dedication to collective engagement and unified direction.
The AGM provided a platform for staff to reflect on key milestones achieved over the past five years, assess institutional progress, and consolidate gains that continue to shape URSB’s service delivery.

Guided by a shared vision, staff aligned on strategic priorities for the year ahead, renewing their commitment to excellence, innovation, and service above self.
A major highlight of the meeting was the launch of the new Human Resource Manual, introduced by the Human Resource Department. The updated manual outlines several new policy changes designed to strengthen staff welfare, streamline processes, and enhance organisational efficiency.
The session also featured a review of the Action Log from the previous General Staff Meeting, giving staff an opportunity to track progress on earlier commitments. Presentations were made on responses to issues submitted through the online staff platform, alongside a detailed account of URSB’s milestones under the leadership of the current Registrar General, Ms. Mercy K. Kainobwisho.
With renewed energy and strengthened alignment, the AGM set a positive tone for the year, reinforcing URSB’s focus on impactful, people-centred service delivery.
